| At LifeScan Malaysia, our Customer
Service Specialist will be glad to assist you with your inquiries
on our products and services. Please feel free to contact us at
our Customer Service Toll-Free Hot Line: 1800 801-497 (during operating
hours) or e-mail: Service@OneTouchAsia.com.
Operating Hours:
Monday through Friday from 8:30 am until 5:00 pm.
Other services and information you may find
helpful:
Warranty
Good News! All OneTouch® Meters sold in Malaysia come with
a warranty. Please contact LifeScan Customer Service for warranty
details. To register your warranty, complete your warranty card
and send it to our LifeScan Customer Service today or submit your
Warranty Card online.
LifeScan Customer Service
C/O LifeScan Malaysia
a division of Johnson & Johnson Sdn. Bhd.
Ground Floor, G.01,
10 Jalan Bersatu 13/4
46200 Petaling Jaya,
Selangor Darul Ehsan,
Malaysia
General Line: (603) 79555108
Fax Line:(603) 79553320
If you have any concerns about your meter, please call our Customer
Service Toll-Free Hotline at 1800 801-497 (Mon-Fri; 8:30 am-5:00
pm). A trained customer service representative will help troubleshoot
the problem. If a replacement is necessary, a new meter will be
sent by courier service within 3 working days of the call.
Service
Feedback
LifeScan Malaysia is committed to providing you with quality service.
We continuously look for ways to serve you better. Let us know how
we can provide you with the best service by completing our online Service
Feedback Form.
Customer Service
Centres (CSC) at Retail Outlets
We have partnered with local retail outlets as an expanded service
to our LifeScan Malaysia customers. To locate the Customer Service
Centre nearest you, please call one of our Customer Service Specialists
at 1800 801-497, or e-mail us, Service@OneTouchAsia.com.
Services offered at our Customer Service Centres
include:
- Demonstrations
Please contact the Customer Service Toll-Free Hotline at 1800 801-497 to arrange an appointment for meter demonstration at the
nearest Customer Service Centre.
- Purchase of LifeScan Accessories
You can find a complete range of accessories such as J-size battery,
lancing devices and lancets.
Updates
to Your Contact Information
In order to contact you with important information about our products
or services, we often request that you provide us with your contact
information. You may request to update this information or request
that we stop sending you LifeScan information by contacting our
Customer Service Toll-Free Hot Line: 1800 801-497 (during operating
hours) or sending an e-mail to Service@OneTouchAsia.com.
You may also send a letter to the below address:
LifeScan Customer Service
C/O LifeScan Malaysia
a division of Johnson & Johnson Sdn. Bhd.
Ground Floor, G.01,
10 Jalan Bersatu 13/4
46200 Petaling Jaya,
Selangor Darul Ehsan,
Malaysia
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This site is published by LifeScan (Malaysia), a division of Johnson & Johnson Sdn. Bhd.,