| Customer Care Hours
What are LifeScan's Customer Care hours?
Warranty
What is the warranty on my LifeScan Meter?
What is covered under the warranty?
Travel
Can I test on a plane with my meter? Will
altitude affect my meter?
Lancing Devices
Where can I get a Penlet® II or Penlet® Plus
replacement?
How do I use my LifeScan lancing device?
Can I use a lancet more than once?
Customer Care
Hours
What are LifeScan's Customer Care hours?
Our
highly trained representatives are available to answer your questions
or concerns about any of your OneTouch products. Please contact your
local Customer Service Center.
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Warranty
What is the warranty on my LifeScan Meter?
A three-year warranty is available on all the
LifeScan Meters sold in Algeria, Bahrain, Cameroon, Egypt, Georgia,
Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Malta, Oman, Qatar, Saudi
Arabia, South Africa, Syria, Tanzania, Tunisia, Turkey, UAE, Uganda,
and Yemen.
This warranty policy applies only to the original purchaser of
the meter and does not include the battery supplied with the meter.
For complete details, see Warranty
Program.
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What is
covered under the warranty?
If at any time the meter does
not work for any reason (except for obvious abuse), LifeScan will
replace it with a new meter or supply you with an equivalent product
free of charge. Return
to FAQ Index
Travel
Can I test on a plane with my meter? Will altitude affect my meter?
Yes, you can test on a plane. And no, the
altitude of the plane will not prevent you from testing accurately.
Although jet aircraft typically fly at an altitude of 30,000 to 39,000
feet, their jet cabins are pressurized to an equivalent barometric
pressure of not more than 8,000 feet. Return
to FAQ Index
Penlet/Lancets
Where can I get a Penlet® II or Penlet® Plus replacement?
The Penlet® II and Penlet® Plus Automatic
Blood Samplers are available through your retailer. If you have difficulty
locating a Sampler, call your local customer service representative.
Please contact our local Customer Service Center.
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How do I use
my lancing device?
Step 1: Remove the Penlet® II Cap.
Insert a new, sterile lancet in the lancet holder. Hold the Lancet
firmly and gently twist off the Lancet Protective Disk. Replace the
Penlet II Cap.
Step 2: Cock the Penlet II Sampler. Holding the lower portion
of the Penlet II Sampler, pull out the dark gray sliding barrel until
it clicks. If it does not click, the Penlet II Sampler may have been
cocked when the lancet was inserted.
Step 3: Get a drop of blood. Hold the Penlet II Sampler firmly
against the side of the finger, with the cap resting on the finger.(The
harder you press, the deeper the puncture.) Press the dark gray Release
Button. Squeeze the finger gently to obtain a large, hanging drop
of blood. Proceed with the glucose test.
Step 4: After testing, remove the lancet. Always use caution
when removing the lancet and Penlet II Cap. Remove the Penlet II Cap.
Grasp the ridges on the dark gray T-shaped prongs. Point the lancet
down and away from you. Pull back on the dark gray sliding barrel
until the lancet drops out. Discard the lancet in a container for
sharp/biohazard objects.
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to FAQ Index
Can I use
a lancet more than once?
To help avoid infection, use a new, sterile lancet
every time you test. Never use a lancet that has been used by someone
else. Always dispose of the used lancet in a container for sharp/biohazard
objects. If you share a lancing device, each person should always
use a new lancet and a new or properly disinfected cap.
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