Customer Care   ONE TOUCH ®
 
 
     Site Map   Search: 
Customer Care Products Diabetes Care  
  Contact Us
  FAQs
 

Trouble Shooting

  SmartScan™ FAQs

Need a Meter?

Prevent Complications

Register

LifeScan MEA

SmartScan· System FAQs

Coding the Meter
Why are code numbers used?
How do I change the code on my SmartScan® Meter?

Control Solution
What is control solution?
Where can I find the control solution range?

Changing Date and Time
How do I change date and time on my SmartScan® meter?


Coding the Meter

Why are code numbers used?
Code numbers are used to calibrate the SmartScan® Test Strip with the SmartScan™ Meter for accurate results. You must code the meter before using it for the first time and then every time you change to another vial of SmartScan™ Test Strips. Check that the code number on the meter display matches the code number on the test strip vial.

CAUTION: If the code numbers do not match, test results may be inaccurate.

Download Owner's Booklet

Return to FAQ Index arrow


How do I change the code on my SmartScan® Meter?
Step 1: Enter the Code Mode.
Start with the meter turned off. Insert a SmartScan® Test Strip to turn on the meter. All segments of the display will appear followed by the date and time. Next, the code number will appear on the display for three seconds.

Step 2: Match the Code Numbers.
Compare the code numbers on the meter display with the code number on the test strip vial. If the two code numbers match , you may begin testing. If they do not match, follow Step 3. When you first use the meter, three dashes (- - -) will appear, showing that there is no code stored in the memory.

Step 3: Code the Meter.
Use the C button to select the correct code. Each time you press and release the C button, the number will increase by one. To move faster, simply press and hold the C button. After you selected the correct code number, it will flash for three seconds and then appear solid for three seconds. Then the symbol symbol will appear, indicating that the SmartScan™ System is ready for testing.

Download Owner's Booklet

Return to FAQ Index arrow


Control Solution

What is control solution?
Control solution is used to check that both the meter and the test strips are working together as a system, and that you are doing the test correctly. Use only the appropriate Normal Control Solution for your SmartScan™ Meter.

If you have difficulty locating SmartScan®, OneTouch® or SureStep® Control Solution, call your local Customer Service Center for assistance.

Return to FAQ Index arrow


Where can I find the control solution range?
The acceptable range for Normal Control Solution is marked on the test strip package. This range is for the Control Solution only; it is not a recommended range for your blood glucose test results

Download Owner's Booklet

Return to FAQ Index arrow


Changing Date and Time

How do I change date and time on my SmartScan® meter?
Refer to your Owner's Booklet for specific directions for changing the time and/or date on your meter.

To set the date, you must first enter the setting mode. Start with the meter off. Then press and hold the M button for three seconds. The meter is now in the setting mode.

Step 1: Set the Year
The year setting will appear first. Press and release the C button to advance one year. To move faster, hold the C button down. With the correct year on the display, press the M button and the month and day will appear on the display with the month segment flashing.

Step 2: Set the Month
Press and release the button C until the correct month appears. To move faster, hold the C button down. With the correct month on the display, press the M button and the day segment will start flashing.

Step 3: Set the day
Press and release the C button until the correct day appears. To move faster, hold the C button down. With the correct day on the display, press the M button and the hour and minutes will appear with the hour segment flashing.

Step 4: Set the hour
Press and release the C button to advance one hour. To move faster, hold the C button down. With the correct hour (with AM or PM) on the display, press the M button and the minutes segment will start flashing.

Step 5: Set the minutes
Press and release the C button to advance one minute. To move faster, hold the C button down. With the correct minute on the display, press the M button and the current unit-of-measurement setting will.

Download Owner's Booklet

Return to FAQ Index arrow

Contact Us

Related Info

Frequently Asked Questions

Products

What is Diabetes?

 

Warranty